Frequently Asked Questions

Everything you need to know about shopping with BY LUNAS AUSTRALIA.

How long does shipping take within Australia?

We offer standard and express shipping via Australia Post. Standard shipping typically takes 3-7 business days, while express shipping arrives within 1-3 business days depending on your location.

What is your return policy?

We accept returns for store credit or exchange within 30 days of purchase, provided the items are in original condition with tags attached. Please note that sale items are final sale.

Do you ship internationally?

Yes, BY LUNAS ships to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific destination.

How do I find my correct size?

Each product page includes a detailed size guide. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our support team for specific garment measurements.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and buy-now-pay-later options including Afterpay and Klarna for our Australian customers.

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to follow your package's journey.