Returns & Exchanges

At BY LUNAS AUSTRALIA, we want you to love your new fashion finds; however, if you are not completely satisfied, we offer returns for store credit or exchange within 30 days of delivery. All items must be returned in their original condition, unworn and with tags attached, to ensure a smooth processing experience.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Pack Your Items

Carefully place the items in their original packaging, ensuring all labels and swing tags remain intact to avoid any processing delays.

3

Ship It Back

Print your generated shipping label and drop your package off at any Australia Post location or designated courier point.

4

Receive Your Credit

Once our team inspects your return, we will issue a store credit or process your exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing